TSG Solutions – Field Service Management app

The customer

TSG Solutions provides a wide array of solutions combining equipment sales, services, and projects, to the energy distribution networks, both retail and non-retail, aimed at fueling mobility across Europe and Africa through its 6 business segments. Thousands of TSG technicians and hundreds of sales reps across 30 countries serve their customers promptly and efficiently.

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The challenge

TSG Solutions needed a solution to help them manage their activity and equipment both in the field and in the office and to replace the old system used, which was no longer suitable for today’s business needs.

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The solution

We created an application that takes over the service requests from the clients on several channels, centralizes them, and after it deals with the part of interventions at the clients’ locations, with the resources of the company or of the subcontractors.

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Benefits

• Easy and efficient management of the team, subcontractors, and resources;
• Standardization of the workflow, starting with the moment of receiving a request for service until its completion;
• Dashboards for each type of user;
• Customizable reports;
• Real-time visibility of notifications, interventions, and their statuses.

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